We are committed to providing a safe, respectful, and supportive environment for everyone at Silver Lining Recovery Homes. If you have any concerns about the recovery home, services we provide, individuals working or living in the home, infringement of resident rights, or violations of house rules, we encourage you to share them promptly, and we will address them as soon as possible.
How to submit a complaint or grievance:
· Silver Lining Recovery Homes encourages residents to resolve issues informally using healthy communication and conflict resolution skills, so open communication is always welcome with house managers, and concerns should be verbalized to them first for a resolution.
· If a mutually agreeable outcome between the resident expressing the concern, a majority of the house members, and staff is not reached, and you do not feel like your concerns have been addressed, please use the grievance form below.
· Complaints and grievances can be submitted verbally, through email, in the mailbox located next to the office, or by telephone to either Adam or Charlee using the phone numbers below. Additionally, a grievance form is available on the SLRH website at silverliningrecoveryhomes.org.
Email- silverliningrecoveryhomes@gmail.com
Charlee- 970-676-4255
Adam- 971-323-8478
Senior Resident- To be determined
Our process:
Receiving and documenting complaints:
· The SLRH house manager checks calls, emails, and online grievance forms at least once daily during weekdays.
· When a concern is submitted, the following information will be documented:
- Details of the concern, including your name and contact information
- Any staff members or residents involved
- What you believe would resolve the issue
Resolution timeline:
· We aim to resolve complaints as quickly as possible using healthy, effective communication. You will receive a status update within 3 business days.
· If you are not satisfied with the resolution, you may request a meeting with both managers who will make the final decision on grievances.
· If you are still not satisfied with the resolution after these steps have been made, you can escalate your grievance to the Colorado Agency for Recovery Housing
- https://carrcolorado.org/file-a-grievance/
- P.O. Box 271673 Littleton, CO 8012
- 720-782-0989
Resolution & outcome:
· Each complaint/ grievance will be investigated confidentially and could result in a private meeting with the complainant, meeting with individuals involved, verbal or written warnings, or corrective action plans. Each outcome will be determined in a case-by-case situation.
If your complaint involves one of the house managers:
· Complaints regarding one of the house managers will be forwarded directly to the other house manager who will address your concern and take care of the resolution in a professional manner.
Residents who file a grievance will not face retribution, intimidation, or other negative consequences. We appreciate the opportunity to improve our services and the recovery home so it is a safe and comfortable environment for all. Your feedback is important.
For questions, concerns, or more clarification about this disclosure, please contact:
·Charlee Sharp CAS (House Manager & Office Manager)
-970-676-4255
-silverliningrecoveryhomes@gmail.com
Please use the Complaint & Grievance Form on the next page to submit any complaints, concerns, or grievances.
Client first name Client last name Client birthdate Client email Client phone
Date Date of Incident
Text field Incident Location
Text fieldIncident Details (Be as specific as possible, who was involved, what happened, and what you believe would resolve this issue)
Text field Witnesses (please list names and contact info)