Guest Confidentiality Agreement
Housing Solved and its staff will respect the privacy of guests. Any information concerning guests, potential guests, and visitors will be treated with the utmost respect. Staff will regularly review confidentiality requirements to comply with both the Sober Living Network’s standards and state and federal confidentiality laws.
All data collected on guests will be shared with governing agencies. This data will only be used to improve the quality of services.
Housing Solved will ensure the safety of guest records. Personal information will be protected by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or alteration.
Confidentiality on patient-identifying records may be broken without guest consent only in extenuating circumstances, such as when guest or staff safety is at risk, child or elderly abuse is suspected, or if a court order is received.
Outside of these circumstances, patient-identifying information will never be sold, lent, or given to third parties without guest consent.
Housing Solved will obtain informed voluntary consent from guests before any information is released to agencies or family members.
Housing Solved staff and guests also have a responsibility to keep the confidentiality of others in the program. This includes not confirming or denying another client’s participation to outside agencies or persons via telephone, in-person, on social media, or in written requests.
As a guest of Housing Solved, you consent and agree to the terms marked above. You will be informed of any changes to this agreement at least a week before they come into effect.
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Signed: Signature Date: Date
Enforcement of policies and grievance policies
As a member of Housing Solved you have agreed to abide by the House Rules. This agreement covers drug testing, dismissal processes, and grievance policies. By signing this document, you agree that you understand possible consequences and processes for dismissal and are aware of the grievance policy as stated.
Drug Testing Policy
When first entering a drug test will be required. After entering as a guest, a drug test may be required when any guest is suspected of be being under the influence of any substance, at the discretion of staff or peers.
Guests will be subject to both random and behavior-indicated alcohol and/or drug screening tests. Refusing to submit to a test is grounds for immediate dismissal.
All guests are subject to drug/alcohol testing after an overnight pass or extended trip with no exceptions.
Dismissal Process
Housing Solved is an abstinence-based program and we have a zero-tolerance policy when it comes to relapse and/or drugs and alcohol being found on property. In the occurrence of a relapse, circumstances determine how each situation is handled by staff.
When asked to leave the property due to using or failed drug screen/breathalyzer, or as a consequence of violating House Rules, staff will take the necessary measures to help the guest get to a safe place that meets their recovery needs as long as he or she is willing.
Dismissed guests may return to the residence as long as a bed space is available, and the guest meets the following requirements:
Have one week of continued sobriety confirmed by your sponsor.
Pass a urinalysis test and a breathalyzer.
Approval of return by staff and members of the recovery residence.
Payment of any outstanding fees and readmission fee.
All clients have the right and are encouraged to communicate his or her grievances to Housing Solved staff members or company representatives. There will be no consequences or retaliation for the guest filing a grievance.
All guests have a right to file a formal written grievance. The guest may request a form from any staff member or House Manager. (Grievance Forms are located in print on request or on the OneStep app). The guest should fill out the form and return it to any staff member or the House Manager.
Written grievances shall be forwarded to the operator, Vernon Alderson @vernonalderson@gmail.com
In the instance where the decision maker is the subject of a grievance, decision-making authority shall be delegated to the Sober Living Network.
The time frame for expedient resolution is two business days upon receipt of the complaint/grievance.
The guest will be sent a written notice of the grievance outcome and steps for appealing the outcome.
Throughout this process, the guest has the right to contact, make a complaint, and/or appeal the grievance outcome to the Sober Living Network.
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Signed: Signature Date: Date
Non-discrimination policy
Housing Solved will not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age or genetic information (including family medical history). Discrimination of this is illegal and will not be tolerated by employees of Housing Solved or residents.
Housing Solved will provide reasonable accommodations (changes to the way things are normally done at work) to residents and employees who need them for medical or religious reasons, as required by law.*
Any resident or employee of Housing Solved will not be punished for reporting discrimination, participating in a discrimination investigation or lawsuit or opposing discrimination.
Housing Solved will protect the confidentiality of employee or resident who reports discrimination or participates in a discrimination investigation, to the greatest possible extent.
If a house lead or house manager gets a report of discrimination from a resident or another employee, you must report it immediately to the house manager or operator.
What to do if discrimination is reported
If discrimination is suspected, contact the house manager and report at once. If an employee of Housing Solved feels discriminated against, escalate to The Sober Living Network and file a grievance.
If discrimination is suspected or reported, a prompt, thorough and impartial investigation of complaints will be completed by Housing Solved operator or by The Sober Living Network , if escalated to The Sober Living Network.
Housing Solved will provide prompt and corrective and preventative action when necessary.
Any person who reports discrimination will be updated on the status of their complaint and the results of the investigation and any corrective and preventative action taken.
Consequences of violating the non-discrimination policy
If an employee violates the non-discrimination policy, they will be terminated.
If a resident violates the non-discrimination policy, they will be removed from the house.
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Signature:Signature Date:Date
Good Neighbor Policy
It is crucial to the long-term success of any recovering person to adopt a new set of skills for approaching a life of recovery. One of the most important is being a part of a community and adopting certain pro-neighbor attitudes and behaviors – along the lines of “Love thy neighbor as thy self”.
You represent yourself and should do so in such a manner that you exude excellence and humility. Be proud that you are overcoming an addiction, but humble in your attitude toward others. You represent our home. Our goal is to give you a chance to overcome your obstacles and get set for a sober life. We plan to be here for generations. Think and act beyond yourself. You represent recovering addicts everywhere. The stigma of addiction remains despite decades of public education. Although community members support your recovery, people still struggle with recovery residences being located in their neighborhoods. A part of your mission is to demonstrate the strength and character it takes to change for the better.
The following guidelines will help you to live in harmony with our neighbors and to demonstrate excellent recovery behaviors
Specific Rules for Neighborhood Harmony:
No shouting or any loud noise or music
10:00 PM to 7:00 AM is considered quiet time in and around our location
Smoking is permitted in designated areas only in the backyard, and disposal of cigarettes only in appropriate containers.
Do not litter on or around our properties, or neighboring properties (including streets and alleyways) with cigarette butts or other debris
Greet and introduce yourself to your neighbors as appropriate
Keep yard and outside porches and overhangs clear and free of clutter and trash;
Keep yards well maintained regularly and have sidewalks and walkways clear and clean
Parking Rules:
All parking is assigned by the house manager. Parking is allowed on streets adjacent to the property. If additional parking space is necessary, it must be in compliance with town/city ordinances and NOT intrusive to neighbors; alternate your parking location, do not crowd neighbors who already have multiple parked cars, do not park nonoperational vehicles in the neighborhood.
IF A NEIGHBOR COMPLAINS TO YOU AND WOULD LIKE TO SPEAK TO A PERSON IN CHARGE, PLEASE PROVIDE THE FOLLOWING CONTACT INFORMATION:
NAME: Vernon Alderson
PHONE NUMBER: 909 351 3538
Medication Policy Agreement
Acceptable and properly prescribed medication is permitted on the premise of Housing Solved. Housing Solved is not a medical facility and in accordance with the State of California regulations, medications will not be administered to guests of Housing Solved.
All guests are responsible for the proper storage and self-administration of their own medication(s). While clients will be responsible for self-administration, they agree to the below stipulations in order to remain in compliance with Housing Solved’s medication policy.
By initialing each stipulation and signing at the bottom of the agreement the guest is acknowledging that they have read and understood the medication policy and agree to comply with all the terms in order to remain as a guest of Housing Solved:
Guest Initials (initial on each line)
Initials Text fieldAll prescription medications are to be in their original containers as obtained from the pharmacy with the prescribing medical professional identified on the container
Initials Text fieldDates of the medication are to be current and the prescription is not to be expired
Initials Text fieldAll medications are to be accurately and correctly listed on the intake form
Initials Text fieldMedication(s) are to be taken only as prescribed
Initials Text fieldGuests are responsible for the proper storage of their medication and must demonstrate that medications are kept in an appropriately locked container stored away from any visible surfaces.
Initials Text fieldMedication is to be locked away at all times excluding when it is time for self-administration, it is expected the guest immediately return the medication to the locked container following self-administration
Initials Text fieldGuest agrees to notify staff of any new or refilled prescriptions within 48 hours in order to maintain the accuracy of the guest file
Initials Text field Medication is not to be shared or misused/abused in any way
Initials Text fieldAll medications are subject to random search and guests agree to comply with any necessary searches (i.e. providing access to the container, etc.)
By signing below I, acknowledge that I have read and agree with the aforementioned terms of the medication policy. And I understand that any violation of the above terms is cause for removal from the property.
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Signature: Signature Date:Date
Consent form for use of photographs and video
I, Text field, grant permission to Housing Solved for the use of photography or electronic media of my likeness for purposes of marketing and social media related to Housing Solved. Housing Solved will not sell my images or use them in anything other than promoting the house and a life of sobriety. I understand that I may revoke this authorization at any time by notifying the operator or house manager of Housing Solved in writing. The revocation will not affect any actions taken before the receipt of this written notification. Images will be stored in a secure location and only authorized staff will have access to them. They will be kept as long as they are relevant and after that time destroyed or archived.
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SignatureSignature DateDate
Rev 11.3.2024