I Am Recovery, llc
www.iam-recovery.com
Info@iam-recovery.com

Intake Coordinator/Administrative Assistant

Position Overview:
We are seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator/Administrative Assistant. This role will primarily involve managing client intake processes, phone coverage, administrative tasks, and providing support to ensure the smooth operation of our organization. Additionally, there is ample opportunity for professional growth into outreach and business development roles as the position evolves.

$20 - $23/hour
30 hours per week during training / Increase to full time after training
PTO after 90 Days
Hours are flexible between 10am - 6pm Mon - Fri, 10am - 2pm Sat
In-office position at an amazing co-working space downtown Denver with gym, yoga studio, coffee/snack bar and pool
Split remote/work from home potential after 90 days

Responsibilities:
Client Intake Management:
Monitor and followup on applications, Coordinate the intake process for new clients including; reviewing applications, part-time phone coverage or backup phone coverage support, conducting phone screenings, working with case managers and house managers to navigate client transitions, setting up client in new systems and maintaining accurate records. Ensure timely communication with clients and throughout the intake process to facilitate a seamless transition into our program.

Administrative Support:
Perform a variety of administrative tasks such as checking for accurate data in backend systems, UA reporting, managing calendars, organizing documents, and responding to inquiries via phone, email, and in-person. Assist in maintaining electronic and physical records, ensuring data integrity and compliance with organizational standards. House manager correspondence for updating records and obtaining missing information as well as UA reporting and scheduling.

House Manager Support:
Serve as a primary point of contact for administrative support for house managers, providing assistance and support as needed. Address inquiries, concerns, and requests promptly and professionally, fostering positive relationships and a supportive environment.

Outreach and Business Development (Potential Growth Opportunity - This position has the potential to grow into this role):
Collaborate with the leadership team to identify potential outreach opportunities and develop strategies to expand our client base.
Assist in building and nurturing relationships with community partners, treatment organizations, and referral sources to promote our services and programs.

Qualifications:
*Previous experience in administrative roles, preferably in healthcare, social services, or related fields.
*Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
*Excellent communication skills, both verbal and written, with a professional and empathetic demeanor.
*Proficiency in Google Workspace (Docs, Sheets, etc.), Microsoft Office and EMR systems.
*Demonstrated attention to detail and accuracy in data management and documentation.
*Ability to work independently as well as collaboratively in a team-oriented environment.
*Personal vehicle as means of transportation required
*Eagerness to learn and grow professionally, with a strong interest in pursuing opportunities for advancement into outreach and business development roles.

Benefits:
*Flexible work arrangements, including the possibility of remote work after training period.
*Office space with gym, coffee/snack bar, yoga studio, pool and hot tub in Downtown Denver.
*Opportunities for professional development and advancement within the organization.
*Competitive Paid Time Off
*Supportive and collaborative work environment with a mission-driven focus.

Application Questions:

Full Name: Client first name Client last name

Address: Client AddressClient CityClient StateClient Zip

Phone: Client phone

Email: Client email

Experience and Background:
Describe your relevant experience in admissions/administrative roles, particularly in healthcare or social services settings:Text field
What motivated you to apply for the Intake Coordinator/Admin position with our organization? Text field

Experience with Intake/Admissions Management:
Describe your experience with intake/admissions management in a previous role. How did you monitor and follow up on applications, and what strategies did you employ to ensure timely communication throughout the intake process? Text field

Coordinating Intake Process:
Walk us through your approach to coordinating the intake process for new clients. How would you handle reviewing applications, conducting phone screenings, and working with treatment organizations as well as house managers to facilitate client transitions? Text field

Phone Coverage and Support:
This role may involve part-time phone coverage or backup phone coverage support. How do you prioritize and manage incoming calls while balancing other responsibilities? Text field
Can you provide an example of a time when you effectively handled a high volume of calls while maintaining quality service? Text field

Maintaining Accurate Records:
Accurate record-keeping is essential for client management. How do you ensure that client information is entered correctly into systems and maintained accurately over time?Text field

Attention to Detail:
Why do you think attention to detail is crucial in the role of an Intake Coordinator/Admin? Text field

Familiarity with Google, Microsoft & Medical Record Systems:
How proficient are you with Google Workspace (Docs, Sheets, Calendar, Gmail, Drive)? Text field
Have you previously worked with any medical records systems or software? If so, please describe your experience. Text field
How do you ensure the accuracy and reliability of data when working with reporting systems? Text field

Application Instructions:
After application submission, please send your resume to: Info@iam-recovery.com. We will review all applications and follow-up within 1-2 business days to schedule interviews for qualified applicants. Applications without Resumes will not be considered.  Tentative start date is: 4/15/24

Thank you for taking the time to apply with I Am Recovery!